CAN I MAKE A CHANGE TO MY ORDER?
Unfortunately, we’re unable to make any changes to your order once you’ve hit ‘Place Order’ at checkout, this includes:
- Changing the item or size
- Delivery/billing address
- Adding/removing items to your order
- Shipping method
However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the ‘Cancel Order’ button.
Once this time has passed the order can’t be cancelled, however you can return/exchange the items once delivered.
CAN I MAKE A CHANGE TO MY ORDER?
Unfortunately, we’re unable to make any changes to your order once you’ve hit ‘Place Order’ at checkout, this includes:
- Changing the item or size
- Delivery/billing address
- Adding/removing items to your order
- Shipping method
However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the ‘Cancel Order’ button.
Once this time has passed the order can’t be cancelled, however you can return/exchange the items once delivered.
MY ORDER HAS ARRIVED BUT IT’S WRONG/DAMAGED
In the unlikely event you’re missing an item, your order is damaged, or you’ve receive a wrong item/order, please contact us with the following information and we’ll get it sorted;
- Your order number
- The name of the item you didn’t receive
- A photo and the name of the item you have received (if the wrong item)
FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.